Folio3 is looking for a talented L1 Support Executive who will be responsible for providing high-quality technical support to the customers, and developers, through emails, phone interactions, chats, and desktop sharing with customers. The job involves handling and resolving complex technical and functional queries from customers across the globe.

Responsibilities:

• Track product issues/enhancements through to resolution, within agreed SLAs.
• Provide prompt and accurate feedback to customers.
• Prioritize and manage several open issues at one time.
• Able to troubleshoot and debug the code, write code with best coding practice.

Requirements:

• 1-3 years’ experience of customer support.
• Working Knowledge of Linux & Windows Systems.
• Basic Networking knowledge.
• Understanding of Cloud [Azure & AWS].
• Excellent communication skill. Able to communicate and understand with clients on calls and tickets.
• Very good analytical and grasping skill.
• Open to work in night shift on L1 support.
• Excellent documentation skills.
• Some experience with code debugging will be a plus.