Care Delivery Platform for Improved Capacity
Case study on an intelligent care delivery platform for patient management, improving care coordination, & AI-powered recovery plans for capacity optimization.
Client/Industry
Specialized Patient Care Management and Quality Care Delivery
Enhancements
- 5x increase in Caregiver Capacity via Automation
- AI-Backed Triage & Communication Tools
- Care Plan Creation with Goals and Progress Tracking
- Seamless Appointment Scheduling
Services
- Custom Web-App Development
- AI Integration for Smarter Workflows
- End-to-End Platform Implementation
- Seamless EHR Integration
Tech Stack
- Ruby & Rails
- Vue.js for Frontend
Project Overview:
Challenges: Manual Processes Holding Back Care Delivery
The manual workflows in healthcare lead to inefficiencies that hinder timely care and burn out valuable resources. The reliance on the old-fashioned ways of care delivery led to significant patient backlogs and brought communication into shambles. The summary of major challenges that client faced are as follows:
Solutions: A Centralized Care Coordination Platform for Efficient Care Delivery
Folio3 Digital Health built and implemented a comprehensive care coordination solution that brings patients and providers under one platform to cater to client’s problems. The key features and solutions included:
Automated Patient Management
- Centralized Patient List: Care providers have access to the dynamic list of patients, tagged with their risk level to create care plans based on priority stages.
- Cohort Segmentation: Patients are segregated into groups (e.g., chronic condition cohorts, frequent ER visitors, or age-based cohorts, etc.) for targeted care.
- Scalability: Enabled 1 caregiver to manage 500 patients (10x increase in capacity).
Care Plan Automation
- Goal Setting: Extraction of health concerns from the database and formation of recovery goals using AI.
- Task Management: Assigning tasks to providers and patients related to follow-ups and medication adherence respectively.
- Progress Monitoring: Real-time tracking of the patient’s progress with amendments made to the care plans when necessary.
AI-Powered Communication
- Triage System: Text messaging is tagged with colors highlighting emergency, urgent and routine cases to prioritize responses.
- AI-Suggested Questions: AI generated pre-consultation questions for convenient patient-provider interactions.
