Medical Emergency Platform for Air & Ground Ambulatory Support
Success story of a medical emergency platform for air and ground ambulatory support, improving response coordination and patient transportation.
Client/Industry
A leading emergency medical air & land ambulatory transport provider offering life-saving support across the US
Enhancements
- Scalable website design
- Flexible plan options
- Enhanced data protection
- Seamless payment experience
- Automated business workflows
- Improved client interface
Services Delivered
- Web platform restructuring
- Expansion from 2 to multiple offerings
- Layered security & authentication
- Multi-gateway payment integration
- Custom logic support
- User-centric patient portal
The Tech Stack
- .NET Core
- React.js
- SQL Server
- Azure
- Stripe/PayPal/ Authorize.Net
Project Overview:Platform Enhancement with Modern Interface
Challenges
Solutions We Delivered
Website Restructuring for Scalability
- We redesigned AMCN’s website to support both individual consumers and enterprise clients more effectively. It included a modernized information architecture, improved backend flexibility, and a streamlined user experience. These changes allowed efficient scaling while providing a cohesive experience.
Plan Expansion with Dynamic Configuration
- Previously limited to just two membership plans, the platform now offers multiple distinct plans. This expansion is supported by a flexible backend configuration, enabling AMCN to customize offerings based on individual needs and market trends. It furthermore opened up new opportunities for targeted upselling and customer segmentation.
Integrated Payment Gateway
- To simplify the subscription process and reduce user drop-off, we integrated multiple secure payment options, including Stripe, PayPal, and Authorize.Net. Users can now select their preferred payment method, which has enhanced checkout convenience and increased conversion rates.
Security Enhancements
- Sturdy security measures were implemented, including role-based authentication, session management, and data encryption. These features protect sensitive user information throughout the enrollment and account management processes.
Custom Business Logic Support
- The platform now supports custom backend workflows, enabling AMCN’s internal team to automate processes such as data handling, reporting, and customer onboarding, increasing operational efficiency.
Streamlined User Portal
- A dedicated interface was built for enterprise clients, offering tools for managing enrollments, accessing plan histories, and interacting with support more effectively.
Impact
- 4x Increase in Plan OfferingsBroader service options enabled AMCN to meet diverse customer needs more effectively with customized coverage.
- 25% Growth in EnrollmentsStreamlined user experience and integrated payments led to higher completion rates and steady enrollment growth.
- Improved Platform SecurityUpgraded encryption and access controls reduced risk, aligning the platform with modern security standards.
- Long-Term Engagement:A long-term partnership reflects consistent delivery, reliability, and alignment with AMCN’s goals.