Folio3 is looking for a talented software product engineer to facilitate the design and manufacturing of our next line of exciting products. As a product engineer, you will be working closely with the team to create industry-relevant products that meet company specifications.

Responsibilities:

• Recognize and analyze problems of high complexity, and communicate findings to customers and product development.
• Conduct root cause analysis and correlation of other system and/or application problems.
• Collaborate on continuous improvement of technical and client interaction skills.
• Serve as the primary interface between Customer Success, Engineering, and Product Management for ongoing issues and longer-term solutions.
• Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround.
• Reproduce system issues and if necessary, file bug reports, escalate cases to engineering, and provide the necessary documentation.
• Effective communication skills.

Requirements:

• 3+ years of experience.
• Willingness to work in rotating shifts as part of a team.
• Strong understanding of programming fundamentals and JavaScript.
• Excellent verbal and written communication skills.