Folio3 is looking for a talented product engineer to facilitate the design and manufacturing of our next line of exciting products. As a product engineer, you will be working closely with the team to create industry-relevant products that meet company specifications.

Responsibilities:

• Recognize and analyze problems of high complexity, and communicate findings to customers and product development.
• Conduct root cause analysis and correlation of other system and/or application problems.
• Collaborate on continuous improvement of technical and client interaction skills.
• Serve as the primary interface between Customer Success, Engineering, and Product Management for ongoing issues and longer-term solutions.
• Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround.
• Reproduce system issues and if necessary file bug reports, escalate cases to engineering, and provide the necessary documentation.
• Flexible to work night shifts from 10 PM to 7 AM.

Requirements:

• Strong knowledge of JavaScript.
• Experience with SOAP and WebServices is a plus.