Position Summary:

We are looking for a Microsoft Dynamics 365 Supply Chain Management Functional Consultant to provide customer support for clients post-implementation of D365 SCM.

Responsibilities:

• Work as part of the service desk to support clients post-implementation of D365 SCM.
• Be the first responder of incoming Service Desk support tickets and be available to jump to the support requests for support calls.
• Work closely with the project team, consultants, developers, QA Engineers, and Project Manager to quickly resolve customer issues.
• Work on creating and improving existing knowledge base articles as solutions to new problems is found.

Requirements:

• Bachelor’s degree in Computer Science or related field.
• Previous experience in Microsoft Dynamics 365 Supply Chain Management in the capacity of Functional Consultant or Support Engineer with hands-on experience in Product, Sales, Procurement, and Inventory Management modules.
• At least 1 year of experience in a similar role.
• Experience in any of the Warehousing, Manufacturing, and Transportations modules is a big advantage.
• Bilingual: Excellent verbal and written English and Spanish skills.
• Excellent client relation skills, organization, & prioritization capabilities.
• Exemplary follow-up, communication, listening, and training skills.
• Organized and able to multi-task, prioritize tasks, manage time, and report progress in a proactive manner while meeting agreed-upon deadlines.
• Passion for customer success is demonstrated through professionalism and striving for excellence and understanding in all aspects of the customer experience.
• Problem-solving is a must with creative thinking aptitude.