We are looking for a skilled L1 Support Engineer with 1-2 years of experience in managing Microsoft Azure services, virtualization, storage, databases, and enterprise IT infrastructure. The candidate must be comfortable working in a rotating shift environment.
Work Schedule:
- Rotating Shifts (Day, Evening, Night)
- Weekend/holiday availability as required
- Flexible to support critical issues outside regular hours
Key Responsibilities:
- Deploy, configure, and manage Azure Virtual Machines (VMs) and Azure App Services
- Manage Azure resources: Storage, VNet, NSG, Load Balancer, Backup & Monitoring
- Administer Azure AD, on-premise Domain Controllers, DNS, DHCP
- Setup, manage, and troubleshoot Azure Virtual Desktop (AVD) and FSLogix profiles
- Administer Windows 365 Cloud PCs
- Support and manage Windows & Linux servers
- Manage SQL Server / Azure SQL environments
- Perform systems monitoring, patching, performance tuning, and troubleshooting
- Ensure compliance with security best practices
- Work with IT and development teams for deployments
- Create and maintain documentation
Required Skills & Expertise
Azure & Cloud:
- Azure Administration (VMs, App Services, Storage, Backup, AVD)
- Azure AD, Identity & Access management
- Experience with FSLogix, Windows 365
Systems & Infrastructure:
- Strong understanding of Windows Server & Linux
- Domain Controllers, Group Policies, DNS/DHCP
- Networking basics: VPN, subnetting, firewalls, routing
Additional Skills:
- PowerShell/Bash scripting (preferred)
- Understanding of monitoring tools (Azure Monitor, Log Analytics)
- Excellent troubleshooting and communication skills
Experience:
- 1 to 2 years in Azure/system administration roles
- Rotating shift experience is a plus
Preferred Certifications:
- Azure Administrator Associate (AZ-104)
- MCSA / Microsoft 365 / Windows Server certifications (optional)
