We are looking for an experienced Functional Consultant – Microsoft Dynamics 365 Sales (CRM) to lead end-to-end implementations and drive successful CRM transformations. The ideal candidate will have strong functional expertise in D365 Sales and Customer Service, hands-on implementation experience, and the ability to work closely with stakeholders to deliver scalable, business-focused solutions.

Responsibilities:

• Lead end-to-end implementations of Microsoft Dynamics 365 Sales, Customer Service, and Customer Engagement (CRM)
• Gather, analyze, and document detailed business requirements
• Configure and customize D365 Sales modules including, Leads, Opportunities, Accounts & Activities.
• Configure Customer Service modules including Case Management, SLA Management, Services, Queues & Routing Rules, Workflow & Automation
• Integrate D365 with Power Platform (Power Automate, Power Apps) — preferred
• Manage data migration, system configuration, and testing cycles
• Conduct UAT sessions and provide end-user training
• Deliver post-go-live support and drive continuous system improvements

Requirements:

• 4–7 years of hands-on experience in Microsoft Dynamics 365 CRM (Sales, Customer Service, Customer Engagement)
• Minimum 2 full-cycle D365 Sales or Customer Service implementations (end-to-end delivery)
• Strong understanding of, Sales pipelines, Case management, Queue management, Routing rules, CRM best practices & Process automation
• Proven client-facing experience with requirement gathering and stakeholder management
• Microsoft certifications (preferred but not mandatory)