As an Azure Cloud Support Engineer, you will be responsible for monitoring, troubleshooting, and supporting Microsoft Azure environments on a day-to-day basis.

Responsibilities:

• Provide end-to-end support and troubleshooting for Azure environments , specifically for Azure App Services, Azure Databases (SQL, Managed Instances), Azure Virtual Desktop (AVD), Azure Virtual Machines, and Azure Virtual Networks (VNets, NSGs).
• Actively perform logs checking and analysis using Azure Monitor, Log Analytics, and Application Insights to identify issues, conduct root cause analysis, and implement fixes.
• Manage and troubleshoot IAM roles and access permissions using Azure Active Directory and RBAC to ensure secure and appropriate access.
• Communicate directly with clients to gather issue details, provide timely updates, and explain resolutions and best practices clearly.
• Take ownership of assigned Azure incidents from start to finish, following support processes while collaborating with internal teams when required.
• Recommend preventive actions to ensure system stability, performance, and availability.
• Maintain documentation, SOPs, and incident reports.
• Escalate complex issues when required while retaining ownership of resolution.

Requirements:

• 1–2 years of hands-on experience with Microsoft Azure.
• Practical exposure to Azure App Services, Azure Databases, Azure Virtual Desktop, Azure Virtual Machines, and Azure Virtual Networks (VNets).
• Understanding of networking fundamentals, including VNets, NSGs, and DNS.
• Experience or familiarity with Azure logs checking and monitoring tools.
• Basic understanding of IAM roles, RBAC, and Azure Active Directory.
• Good communication skills and confidence in client interactions.
• Ability to work independently and take responsibility for assigned tasks.
• Ideal for candidates who want to build strong troubleshooting skills, gain exposure to real production environments, and grow in a cloud operations and support role.

Good to Have:

• Azure certification (AZ-900, AZ-104).
• Basic knowledge of PowerShell or Azure CLI.
• Experience with ticketing systems and incident management.
• Exposure to Azure security best practices.