TJM

Manufacturer of the
toughest and highest
quality 4WD equipment in
Australia.

The Customer

TJM is an Australia based manufacturer and retailer of high performance 4WD equipment and accessories, with over 80 retail locations across Australia. The company also sells internationally via a network of distributors.

THE PROBLEM

TJM wanted to expand its customer base and revenues by tapping into the ecommerce channel. Being a manufacturer and retailer at heart, they did not have expertise in-house to build their own ecommerce web stores. The company was looking for an experienced ecommerce development partner to help them build Magento based B2B ecommerce sites for the Australia, US and Thailand regions. Since they use Microsoft Dynamics AX for their back office, the company also wanted their Magento ecommerce sites to be fully integrated with their ERP, so they could centralize their operations in one system.

Following few challenges were resolved by Folio3 for TJM when they came on-board.


  • Magento system integration with Dynamics 365 for data flow
  • Child-parent customer’s relationship where child accounts have to inherit relevant details of the parent’s account
  • B2B and B2C websites with different functionalities as well as the flow of data from B2B to B2C and vice versa
  • Export price lists (PDF, CSV) with respect to different customer groups
  • Handling of different type of products - GVM products (Gross Vehicle Mass), bundle products, SPP products (Supplier Partner Program)
  • Layered navigation with different filterable options
  • Multi warehouse for inventory management with respect to customer groups
  • Non-vehicle association to make category structure flow easier
  • Return Merchandise Authorization for complete orders and offline orders
  • Use of Multiple coupons codes in an order
  • Backorder lines of delivery date to define the expected date of items to be back in the stock
  • Customer group specific prices with percentage discounts and fixed discounts
  • Dealer and retailer sites for Australia and USA regions
  • POS system

OUR SOLUTION

Working in collaboration with the TJM team, Folio3 developed and setup all three B2B sites (for Australia, US and Thailand) on the Magento 2 platform. The Folio3 team also implemented a number of customizations on the web stores, to add functionality which Magento 2 does not support by default. These custom features include:

  • Custom integration between the RoadRunner shipping platform and Magento 2
  • Multi-warehouse support in Magento 2
  • The ability to edit and update orders in Magento 2
  • Custom shipping rules
  • Customized Item Category and Product Details pages

Apart from the above mentioned features, in order to deal with the customer’s requirements, Folio3 utilized built-in Magento features, 3rd party modules, and custom modules developed by Folio3



1. General e-Commerce Features

  • Home and landing pages
  • Sign in and Register
  • SEO Friendly URLs
  • Contact us
  • Mega Menu for categories displaying
  • Detailed reports for sales and orders
  • Tax configurations for different states and postal codes
  • Themes configuration for each site


2. Product Catalog & Inventory

  • Multi inventory customizations on Magento 2.2
  • Multi warehouse for customer specific groups
  • Simple products/ bundle products
  • GVM products, SPP products, Products with customizable options
  • Top seller items/ popularity sorting
  • Related products/ Cross-selling items
  • Product Quick Search
  • Stock availability displaying of 3 main warehouses


3. Custom Features


  • Login as customer from admin panel
  • Child accounts inherit details of the associated parent account
  • Request a quote submission
  • Saved carts for future use
  • Customer group specific pricing
  • Customer specific pricing set from within each customer
  • Return Merchandise Authorization for online and offline orders with front end customizations
  • Use of multi coupon codes in an order
  • Expected date of restock item to be displayed
  • Syncing of orders from B2B website to B2C website
  • Syncing of request a quote from B2C website to B2B website
  • Restriction of features on the website for customer groups
  • Customizations in the conditions and actions of cart rules
  • Responsiveness of TJM site on modern handsets


Folio3 also integrated Magento 2 storefronts with TJM’s Dynamics AX ERP using its proprietary Dynamics AX Magento Connector. The integration provides seamless transfer of order, customer, inventory, fulfillment and payment data between Magento and Dynamics AX. All three sites together with the Dynamics AX integration were made live within a short span of four months.

Result

Thanks to Folio3 efforts, TJM’s dealers and distributors can now purchase the company’s products directly online, without needing to call or visit one of the company’s retail locations. The ecommerce sites have also bolstered the company’s sales, with revenues up by 40% in the three months since the Magento web stores went live. Thanks to the seamless integration provided by the Folio3 Dynamics AX Magento Connector, TJM has been able to streamline their sales and supply chain operations, with reduced order turnaround times and just-in-time-inventory, thanks to the enhanced visibility provided by the integration.


The partnership is on-going, with the Folio3 team currently working on the company’s B2C and B2B Magento sites for the US & Australia regions as well as B2B site of Thailand, along with Point of Sales system for Australia and Thailand.

CALL

USA408 365 4638

VISIT

1301 Shoreway Road, Suite 160,

Belmont, CA 94002

Contact Us

Contact us

Whether you are a large enterprise looking to augment your teams with experts resources or an SME looking to scale your business or a startup looking to build something.
We are your digital growth partner.

Tel: +1 408 365 4638
Support: +1 (408) 512 1812