[vc_row css=”.vc_custom_1493276428457{margin-bottom: 0px !important;}”][vc_column][layerslider_vc id=”92″][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”the-customer-cont”][vc_column][vc_row_inner el_class=”container margin-auto”][vc_column_inner][vc_custom_heading text=”The Customer” font_container=”tag:h2|font_size:18px|text_align:center|color:%2323344a” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1494394475701{margin-bottom: 40px !important;}”][vc_custom_heading text=”SAP is one of the world’s largest software companies with 55,000 worldwide employees, 32,000 customers and €14B in annual revenue.” font_container=”tag:h2|font_size:16px|text_align:center|color:%2323344a|line_height:1.3″ google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1494595778809{margin-bottom: 40px !important;}”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”problem-solution-cont”][vc_column][vc_column_text]

[/vc_column_text][vc_row_inner el_class=”container margin-auto”][vc_column_inner][vc_custom_heading text=”THE PROBLEM AND THE FOLIO3 SOLUTION” font_container=”tag:h2|font_size:18|text_align:center|line_height:normal” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1494595797552{margin-bottom: 40px !important;}”][vc_custom_heading text=”The SAP marketing team develops positioning and messaging for the company’s broad range of products and solutions. They had a challenge in providing consistent messaging across multiple audiences and channels. The messages also needed to be tailored to specific industries, customer roles, geographic regions and other criteria.” font_container=”tag:h4|font_size:16|text_align:center|color:%23666d76|line_height:1.7″ google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_custom_heading text=”Given the sophistication of SAP software, the marketing team needs to get many experts within the company to collaborate in the writing and review process. The existing process required emailing documents and spreadsheets around the company. This made it difficult to consolidate feedback, maintain the most current version and ensure consistency. SAP therefore wanted to create a web-based workflow to centralize and manage their marketing messages.” font_container=”tag:h4|font_size:16|text_align:center|color:%23666d76|line_height:1.7″ google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_custom_heading text=”Working in close collaboration with the client’s management, Folio3 designed and developed three separate applications for the client’s platform, a native iOS based mobile app, a responsive web app (for mobile browsers) and a web based admin console. The iOS and responsive web apps allow customers to send complaints or feedback to the company in form of secure, one on one, IM chat messages. The company’s chat responses are automated messages, which pose a series of questions to the customer in order to capture the complete context of their complaint. The customer’s responses to these questions are captured in a form at the backend, which is then added to the company’s CRM as a complaint ticket. Updates to this ticket in the CRM are then conveyed to the customer via automated IM chat. Key features of the iOS and web apps include:” font_container=”tag:h4|font_size:16|text_align:center|color:%23666d76|line_height:1.7″ google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_custom_heading text=”SAP partnered with Folio3 based on the company’s expertise in workflow automation solution/s, high quality results and ability to turn a vision into a solution. Folio3 proposed a requirements discovery project to help SAP determine the specifications for the full solution. Folio3 then created prototypes over multiple iterations to help SAP test different implementation options. These functional prototypes were then tested with users to determine the optimal solution. Throughout the process Folio3 collaborated with SAP to collect user feedback and make design changes.” font_container=”tag:h4|font_size:16|text_align:center|color:%23666d76|line_height:1.7″ google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_custom_heading text=”The ultimate solution was an automated workflow system called “Positioning Central”, a system that allows SAP’s marketing team to completely automate the process of creating and distributing marketing messages. Positioning Central enables users to:” font_container=”tag:h4|font_size:16|text_align:center|color:%23666d76|line_height:1.7″ google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_single_image image=”10535″ img_size=”full” alignment=”center” css=”.vc_custom_1494596215641{margin-top: 40px !important;}”][vc_custom_heading text=”A unique capability of Positioning Central is its message creation workflow and syndication. A user can send the preview messaging content to solution/geography owners for review. The system knows who to route to for review, based on roles in the company. Once the messaging is final it can be syndicated for use in Video demos, Brochures, Web pages, Case Studies and other material.” font_container=”tag:h4|font_size:16|text_align:center|color:%23666d76|line_height:1.7″ google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][/vc_column_inner][/vc_row_inner][vc_column_text]

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[/vc_column_text][vc_row_inner el_class=”container margin-auto”][vc_column_inner][vc_custom_heading text=”THE BENEFITS” font_container=”tag:h2|font_size:18|text_align:center|color:%2323344a|line_height:normal” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1494913991136{margin-bottom: 40px !important;}”][vc_custom_heading text=”The Positioning Central workflow automation solution delivered numerous benefits to SAP over their previous process including:” font_container=”tag:h4|font_size:16|text_align:center|color:%2323344a|line_height:1.7″ google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][/vc_column_inner][/vc_row_inner][vc_row_inner el_class=”container margin-auto”][vc_column_inner width=”1/2″][vc_raw_html]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[/vc_raw_html][/vc_column_inner][vc_column_inner width=”1/2″][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJzZWN0aW9uLW1vYmlsZS1mZWF0dXJlcy1jb250ZW50JTIyJTNFJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTNDdWwlM0UlMEElM0NsaSUzRUltcHJvdmVkJTIwcHJvZHVjdGl2aXR5JTIwb2YlMjBzdGFrZWhvbGRlcnMlM0MlMkZsaSUzRSUwQSUwQSUzQ2xpJTNFUmVwb3J0cyUyMG9uJTIwbWVzc2FnaW5nJTIwdXNhZ2UlM0MlMkZsaSUzRSUwQSUwQSUzQ2xpJTNFQVBJcyUyMHRoYXQlMjBlbmFibGUlMjBvdGhlciUyMGFwcGxpY2F0aW9ucyUyMHRvJTIwYWNjZXNzJTIwY29udGVudCUyMGZyb20lMjBQb3NpdGlvbmluZyUyMENlbnRyYWwlM0MlMkZsaSUzRSUwQSUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUzQyUyRnVsJTNFJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTNDJTJGZGl2JTNF[/vc_raw_html][/vc_column_inner][/vc_row_inner][vc_row_inner el_class=”container margin-auto”][vc_column_inner][vc_custom_heading text=”There are over 2,000 internal users of the Positioning Central system at SAP. Folio3 put a great deal of effort on the user experience design in order to delight SAP’s users. This effort included goal-oriented design; intuitive icons and effective use of white space to increase content visibility. SAP was so pleased with the user experience and functionality that they took ideas from the Positioning Central design and implemented them in other SAP solutions.” font_container=”tag:h4|font_size:16|text_align:center|color:%2323344a|line_height:1.7″ google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1494914473623{margin-top: 40px !important;}”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”technology-used-cont”][vc_column][vc_row_inner el_class=”container margin-auto”][vc_column_inner][vc_custom_heading text=”WORKFLOW AUTOMATION SOLUTION – TECHNOLOGY USED” font_container=”tag:h2|font_size:18|text_align:center|color:%2323344a|line_height:normal” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal”][vc_custom_heading text=”All technologies used in the SAP Positioning Central workflow automation solution are Open Source and include:” font_container=”tag:h3|font_size:16|text_align:center|color:%2323344a|line_height:1.7″ google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][/vc_column_inner][/vc_row_inner][vc_row_inner el_class=”container margin-auto” css=”.vc_custom_1494403018601{margin-top: 40px !important;}”][vc_column_inner width=”1/3″][vc_single_image image=”10394″ alignment=”center” el_class=”tech-img-1″][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”10536″ alignment=”center” el_class=”tech-img-2″][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”10396″ alignment=”center” el_class=”tech-img-3″][/vc_column_inner][/vc_row_inner][vc_row_inner el_class=”container margin-auto” css=”.vc_custom_1494403027777{margin-top: 40px !important;}”][vc_column_inner width=”1/3″][vc_single_image image=”10537″ alignment=”center” el_class=”tech-img-5″][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”10538″ alignment=”center” el_class=”tech-img-5″][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”10539″ alignment=”center”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”development-methodology-cont”][vc_column][vc_row_inner el_class=”container margin-auto”][vc_column_inner][vc_custom_heading text=”DEVELOPMENT METHODOLOGY USED” font_container=”tag:h2|font_size:18|text_align:center|color:%23ffffff|line_height:normal” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal”][vc_custom_heading text=”Folio3 used an agile development methodology with a focus on early product definition in the development of the Positioning Central workflow automation solution. At the start of each iteration the features were determined based on stakeholder input. The user experience was defined using wire-frames and detailed specifications were written. Once SAP accepted the features and user experience the development began. The team shipped six versions of Positioning Central over a 3 year period and continues development of new versions.” font_container=”tag:h3|font_size:16|text_align:center|color:%23ffffff|line_height:1.7″ google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1494594709211{margin-top: 40px !important;}”][vc_column el_class=”text-center”][vc_row_inner el_class=”container margin-auto”][vc_column_inner width=”1/3″][vc_single_image image=”10045″ alignment=”center”][vc_custom_heading text=”CALL” font_container=”tag:h2|font_size:14px|text_align:center|color:%233e82d7|line_height:normal” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1493203806376{margin-bottom: 0px !important;}”][vc_column_text]

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”10046″ alignment=”center”][vc_custom_heading text=”EMAIL” font_container=”tag:h2|font_size:14px|text_align:center|color:%233e82d7|line_height:normal” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1493203814167{margin-bottom: 0px !important;}”][vc_column_text]

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”10048″ alignment=”center”][vc_custom_heading text=”VISIT” font_container=”tag:h2|font_size:14px|text_align:center|color:%233e82d7|line_height:normal” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1493203822079{margin-bottom: 0px !important;}”][vc_column_text]

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