We are looking for a skilled and customer-focused MSP Support Agent (IT Support Engineer) to join our Managed Services team. The ideal candidate will have hands-on experience working in a Managed Service Provider (MSP) environment and will be responsible for providing technical support, troubleshooting issues, and managing IT systems across multiple client environments.

Responsibilities:

• Provide Level 2 / Level 3 technical support to MSP clients.
• Troubleshoot issues related to Windows, Microsoft 365, networking, and endpoints.
• Monitor and manage systems using RMM and PSA tools.
• Respond to service desk tickets, phone calls, and remote support requests.
• Install, configure, and maintain workstations, servers, and network devices.
• Manage Active Directory, including user accounts, permissions, and Group Policies.
• Support Microsoft 365 services including Exchange, Teams, SharePoint, and OneDrive.
• Perform patch management, backup monitoring, and security checks.
• Provide Azure administration, including web apps, databases, user creation, and role/permission management.
• Support and troubleshoot VoIP systems such as Horizon, Gamma, and Webex.
• Document solutions and maintain accurate ticket notes.
• Escalate complex technical issues to senior engineers when required.
• Maintain clear communication and excellent customer service with clients.

Requirements:

• 2+ years of experience in a Managed Service Provider (MSP) environment (Preferred).
• Strong knowledge of Windows 10 / 11, Windows Server, Microsoft 365 / Office 365 and Active Directory
• Experience with Azure administration
• Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, Network troubleshooting & VPN
• Experience with RMM tools (e.g., Action1, N-Able, Datto).
• Experience with ticketing systems / PSA tools.
• Experience with Backup solutions, Security tools / EDR, VoIP systems (Horizon, Gamma, Webex) and Firewalls (WatchGuard, SonicWall, Meraki)

Key Competencies:

• Strong problem-solving and troubleshooting skills
• Excellent customer service mindset
• Ability to manage and prioritize multiple support tickets
• Strong documentation and organizational skills
• Ability to work collaboratively within a team

Folio3 is looking for an ambitious Senior SEO Executive who will be required to identify and own projects as part of the global SEO strategy. we expect you to maximize the volume of inbound organic traffic from search engines to a website.

Responsibilities:

• Responsible for optimizing the website(s) to improve search engine rankings.
• Conducts keyword research and on-page optimization to improve website visibility.
• Develops and manages content marketing strategies to drive traffic and engagement.
• Analyzes website traffic and provides recommendations for improvement.
• Conducts market research.
• Stay up-to-date with the latest SEO trends and algorithms.

Requirements:

• Demonstrated expertise in AEO and GEO, along with proven examples of using agentic AI approaches to speed up regular SEO tasks.
• Requires knowledge of tools such as Google Analytics, and other SEO-related tools.
• Requires strong analytical, communication, and time management skills.
• Requires a bachelor's degree in marketing, computer science, or a related field.
• 3+ years of experience in SEO is required.

We are seeking a Senior Software Engineer (Golang) to join our team. The ideal candidate should be highly proficient in Golang development, possess strong experience in building RESTful APIs, and integrating third-party services.

Responsibilities:

• Develop, test, and maintain scalable and efficient applications using Golang.
• Design and implement RESTful APIs to support various services and integrations.
• Integrate and manage third-party APIs and services efficiently.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure high performance, reliability, and security in application development.
• Communicate effectively with clients to understand project requirements and provide solutions.

Requirements:

• Strong proficiency in Golang and its ecosystem.
• Experience in building and managing RESTful APIs.
• Familiarity with microservices architecture and cloud services.
• Hands-on experience with third-party service integrations.
• Knowledge of regular expressions and advanced data handling.
• Experience in working with clients and handling stakeholder communication.
• Strong problem-solving and debugging skills.
• Excellent written and verbal communication skills.

Folio3 Software is seeking for an experienced Senior NetSuite Consultant to join our team. The ideal candidate will have a strong NetSuite ERP consulting and implementation background with a renowned NetSuite partner.

Responsibilities:

• Lead and execute end-to-end NetSuite ERP implementations independently.
• Provide expert consultation on Design-to-Build, Advanced Inventory, Manufacturing, Demand Planning/MRP, and other supply-chain and manufacturing modules.
• Work closely with clients to gather business requirements, configure solutions, and ensure successful NetSuite deployments.
• Collaborate with stakeholders to design, build, test, and deploy NetSuite solutions that meet business needs.
• Ensure best practices are followed in NetSuite customization, configuration, and integration.
• Provide training and support to end-users and client teams.
• Participate in pre-sales and business development activities, including:
• Discovery scoping and requirement gathering.
• Conducting system demos to highlight NetSuite capabilities.
• Preparing effort estimates and assisting in proposal development.
• Attending alignment calls to support sales and solutions efforts.

Requirements:

• 4–6 years of NetSuite ERP consulting and implementation experience.
• Proven record of accomplishment of completing 7–8 full-cycle NetSuite ERP implementations independently.
• Strong hands-on experience in NetSuite supply chain and manufacturing modules.
• Excellent verbal and written communication skills.
• Experience in pre-sales and business development, including client interactions, system demonstrations, and scoping discussions.
• Strong problem-solving skills with the ability to troubleshoot and optimize NetSuite processes.
• NetSuite certifications are a plus.

We are seeking a highly skilled and technically proficient Content Marketer, who will be responsible for creating engaging, informative, and SEO-optimized content that educates, inspires, and drives our target audience.

Responsibilities:

• Develop compelling and persuasive copy for various marketing channels and campaigns.
• Collaborate with marketing and design teams to ensure copy aligns with brand voice and messaging.
• Write clear, concise, and engaging copy for websites, landing pages, emails, and social media posts.
• Optimize copy for SEO to improve search engine visibility and drive organic traffic.
• Edit and proofread copy to ensure accuracy, consistency, and adherence to brand guidelines.
• Work closely with stakeholders to understand project requirements and deliver high-quality copy on time and within scope.

Requirements:

• Proficiency in constructing SEO-optimized content to improve organic search rankings and drive website traffic.
• Familiarity with keyword research tools and the ability to incorporate target keywords seamlessly into content.
• Ability to conduct comprehensive research and distill complex information into easily digestible content.
• Strong attention to detail, grammar, and proofreading skills.
• Excellent collaboration and communication skills to effectively work with cross-functional teams.

We are looking for Manager, Digital Marketing who will be responsible for building and implementing the marketing strategies.

Responsibilities:

• Identify the customer journey, the touchpoints, painpoints, and the search journey.
• Detailed analysis of competition from product to digital metrics.
• Create a comprehensive insight bank that can be tested with customers.
• Create annual strategic plans that manage the top to bottom of the customer funnel.
• Planning digital marketing campaigns, including web, SEO/SEM, email, social media and events, AdWords campaigns, social media platforms, email campaigns, and events.
• Developing and executing content calendar (incl blogs, white papers, case studies, landing pages, posts).
• Reach out to affiliates and potential partners for collaboration.
• Utilize the strong analytical ability to evaluate and present insightful reports on marketing performance.
• Partner with sales and product teams to develop collateral that be used for conversion across the funnel.
• Coordinate with designers, developers, and SEO teams to get assets developed.

Requirements:

• At least 8-12 years of experience in Digital Marketing.
• Should have good analytical and communication skills.
• Should have a holistic understanding of different digital marketing channels including SEO, SEM, blogging, social, etc.
• Good knowledge and experience with online marketing tools and best practices.
• Should be able to create presentations and write content.
• Should have the right attitude: displays ownership, believes in the power of collaboration, tries new things, and hunger to deliver.
• Most importantly, someone who believes the customer is the most important stakeholder.

Folio3 is seeking an MTO Marketing professional who is passionate about creative marketing strategies and eager to work collaboratively.

Responsibilities:

• Assist in planning and executing marketing campaigns across digital and traditional platforms.
• Create engaging content for social media, email marketing, and blog posts.
• Perform market research and competitor analysis to identify new marketing opportunities.
• Monitor campaign performance and provide insights for optimization.

Requirements:

• Strong understanding of digital marketing concepts such as SEO, SEM, and social media marketing.
• Basic knowledge of analytics tools like Google Analytics and marketing automation platforms.
• Creative mindset with excellent communication and content writing skills.
• Ability to multitask and meet deadlines in a fast-paced environment.

Folio3 is offering an exciting opportunity for fresh graduates to receive technical training and hands-on experience in the Dynamics division.

Responsibilities:

• Assist in analyzing customers' business requirements, needs, and objectives to design the solution in Microsoft Dynamics ERP.
• Support the preparation of solution designs and perform gap analysis for business requirements not mapped on standard Dynamics ERP.
• Help draft functional specifications for gaps requiring customization by the technical team.
• Assist in conducting process walkthrough workshops to demonstrate the Dynamics ERP solution to clients.
• Assist in developing User Acceptance Test (UAT) cases and guide customers in performing UAT while resolving encountered issues.
• Contribute to developing data migration strategies and templates, and oversee data upload activities into Microsoft Dynamics ERP.
• Ensure smooth and timely cutover to Dynamics ERP by addressing risks identified during Data Migration and earlier implementation phases.
• Provide post-go-live support and assist in upselling further support services if required.

Requirements:

• ACCA affiliate or finalist.
• Prior experience with ERP systems, particularly Microsoft Dynamics, is preferred.
• Strong communication and analytical abilities.

Folio3 is offering an exciting opportunity for fresh graduates to receive technical training and hands-on experience in the NetSuite division.

Responsibilities:

• Assist in analyzing customers' business requirements, needs, and objectives to design the solution in NetSuite.
• Support the preparation of solution designs and perform gap analysis for business requirements not mapped on standard NetSuite ERP.
• Help draft functional specifications for gaps requiring customization by the technical team.
• Assist in conducting process walkthrough workshops to demonstrate the NetSuite solution to clients.
• Assist in developing User Acceptance Test (UAT) cases and guide customers in performing UAT while resolving encountered issues.
• Contribute to developing data migration strategies and templates, and oversee data upload activities into NetSuite ERP.
• Ensure smooth and timely cutover to NetSuite ERP by addressing risks identified during Data Migration and earlier implementation phases.
• Provide post-go-live support and assist in upselling further support services if required.

Requirements:

• ACCA affiliate or finalist.
• Prior experience with ERP systems, particularly NetSuite, is preferred.
• Strong communication and analytical abilities.